I've been renting a single, very large storage unit for my business fulfillment storage at Stor for about 2 years now. This past year, even though some other new storage facilities had opened up in the immediate area, I chose to stay at stor when I needed to add more space. I wasn't sure at first that I was going to stay because Stor had several tumultuous months after I got my first unit where there was a lot of change over going on with the staff and management. But then things finally improved dramatically when they hired the new manager, Shelbi and ever since then things have been not only running smoothly, but running optimally!
when I needed to add more space and get a second unit, it was a no-brainer to stay at Stor because Shelbi is simply phenomenal. And I recently added a third unit as well.
While the facility itself is great even with the odd geometric shape of the building (which I actually love) and even though there are other newer facilities that have opened up right nearby, I chose to stay at Stor because for my business storage, I need a place that has great management, and clear communication and since they brought Shelbi on board, I'm getting all of those needs taken care of.
Shelbi does an amazing job of keeping everything organized, clean, and running smoothly. Whenever I need help with anything or have packages that arrive for me, she's always happy to help with those, making sure packages get delivered to my unit and also extremely responsive when I or anyone else has questions.
Stor had several 'bumpier' months when I first got my first unit where things were not quite as organized and there was a lot of change-over with temporary employees, many of whom just sat in the front office, lifelessly waiting until their shift ended,... but once they brought Shelbi on board full-time as the head of the facility, everything runs smoothly all the time now. And not only that, she is always a joy to deal with and happy to help with any issue or question that comes up and actually able to provide quality answers. She always has a big smile on her face and is ready to help in any way that she can. Plus she's incredibly smart and if there ever any issues, she can figure out creative solutions very quickly.
In fact she goes above and beyond to make sure that her customers at the facility are well taken care of. There was even one time when I was out of the country when I had a scheduled USPS pick up on aSaturday and USPS had a temporary employee that day who didn't show up before the Sat 3 PM close time.... so Shelbi personally called me to let me know that USPS hadn't shown up to do the pickup so I could contact the post office to get someone there to do the pick up because it was a very time sensitive shipment. She even stayed after her normal closing time off the clock just to help me out, waiting until USPS arrived, because she knew the shipment was so time-sensitive. I've never even heard of that level of service at any other storage facility nor was there anything close to that level of care, service and attention to detail at Stor before they brought Shelbi on board. Shelbi and her always-smiling, above-and -beyond level of service is the #1 reason that when I needed a lot more space, I decided to stay at Stor instead of moving to one of the other newer facilities nearby. Whether you need a tiny storage space or a much larger one, I highly recommend Stor... at least as long as Shelbi chooses to continue working there! - Leanne Venier
Absolutely great management, super helpful getting the unit available on time for my move out date, and Shelbi really went above and beyond getting a great rate for me! - Seth Hutchins
ive been storing here for years and love this place. Shannon, Derick and now Shelby have been absolute angels over the years in helping me with any problems I have and they have all went over and beyond. I could sign up for auto pay or pay online but i really love going into the office and seeing a smiling face every time i pay. you guys rock! - J Rob
I recently had to move in a hurry from my apartment complex being sold for condos (that's Austin for you!) and I could not be happier with my experience at South Lamar Storage. The prices are a little high however not unusual for the area, but Shelbi listened to my ranting and concerns and offered me a great special along with a very cheap insurance plan for peace of mind. The leasing process was as simple as it could be and took maybe 10 minutes of my time. The building has a ton of security features so I know my stuff is in good hands, they provided carts which was a HUGE relief! I highly recommend this storage place! - Carrie S
I was so blown away by this storage facility and their management, by far exceeded my expectations as I've been shopping around the area for my business storage needs. The property and building are always clean with bright hallways, the manager Shelby always greets me and my team with a smile and helps our business with packages we have delivered to our unit on occasion. A great location, competitive prices and all around amazing service. I am very pleased with my stay here at Stor. - JOSEPH MENCIAS
Getting the unit was hassle free. Shelby showed the unit and there was no hard sell; very professional. Clean and easy access and good security made this a no brainer. Plus, its four minutes from our house! It ain't cheap, but that went out the window years ago in Austin. Thanks to Stor Self Storage! - B
Best service in town! Long time customer. - Adriana Pierce
Shelbi and Derrick before her have been great resources for me and my small company. Their attentiveness, prompt notifications, ability to send/receive packages from time to time and the 24/7 access has made Stor on South Lamar a clear winner in the sea of storage choices in my area. - John
- Spencer C
- Roy Briggs
- Mike E
- Marlen Rumiantseva
Awesome prices and friendly staff. - Jarret Spino